Terms of Service

TAEON Branding Agency Pte. Ltd. ("we", "us", "the Company"), a company incorporated in the Republic of Singapore, operates SOUNDRADAR (soundradar.co, the "Service") — a music smart-link, bio-link, newsroom/PR, A&R demo-sharing, social-publishing, and campaign-analytics toolset for artists, labels, and agencies. By creating an account or using the Service you agree to these Terms.

1. Definitions

• Customer / User — a workspace member (owner, editor, or viewer) who registers and operates the Service.
• Fan / End-user — a visitor who opens a public smart-link, bio page, or newsroom page.
• Business Contact — a demo recipient, A&R/publisher contact, or press/PR inquirer whose details are handled within the Service.
• SmartLink — a routing page that directs a visitor to music stores/platforms based on region and device.
• Campaign / Chart Window — a time-boxed mobilisation page (e.g. the "총공" purchase-window mode) for a release.

2. Accounts & Security

• You must provide a valid email and a secure password, and keep your credentials confidential. You are responsible for all activity under your account.
• Roles (owner / editor / viewer) and granular permissions limit what each member can do. The owner is responsible for managing members and invitations.
• Two-factor authentication (TOTP) is available and recommended. You are responsible for safeguarding your 2FA device and recovery means.
• Passwords are stored only as one-way hashes; we never see your plaintext password.
• You must be at least 18 years old, or the age of majority in your jurisdiction, to register as a Customer.

3. The Service

Subject to your plan, the Service may include: release smart-links with region/device routing and store auto-detection; chart-window ("총공") campaign pages; bio/link pages and channels; comeback reminders by email and .ics calendar; visitor analytics and reports; retargeting pixels and server-side conversion forwarding; custom domains; newsroom/press-kit pages and AI-assisted translation; A&R demo libraries with watermarked, password-protected, expiring share links; and social-media account connection and scheduled publishing. Features depend on your plan and may change with prior notice.

4. Chart Integrity (Important)

• The Service offers no monetary reward, rebate, cashback, or points for purchases, and does not provide such features.
• Bots, macros, proxy mobilisation, multi-account abuse, and other artificial inflation of streams, clicks, or chart activity are strictly prohibited.
• Pre-save / pre-add is not supported as a matter of platform-authorisation policy.
• You must comply with the terms and counting rules of every store, platform, and chart body you target. You are solely responsible for any chart invalidation, sanction, or account action resulting from your conduct.

5. Plans, Billing & Domains

• The Service offers free and paid plans (e.g. Pro, Agency) and optional paid add-ons such as custom-domain purchases.
• Payments are processed by Stripe. We do not store your full card details; they are handled by Stripe under its own terms and PCI-DSS controls.
• Custom domains may be registered or connected via a third-party registrar partner. You are responsible for lawful use of any domain and for DNS configuration where required.
• Fees are stated exclusive of taxes unless otherwise indicated. Except where required by law, payments are non-refundable. Domain-registration fees are non-refundable once the domain is ordered.

6. Customer Content & Licence

• You retain ownership of content you upload (audio/demos, cover art, images, articles, bios, captions, etc.).
• You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt (e.g. resize, transcode, watermark, translate), and transmit your content solely to operate, secure, and improve the Service and to deliver it to your intended recipients and audiences.
• You warrant that you hold all necessary rights to your content and that it does not infringe third-party rights or violate any law. You are responsible for the contact details (managers, publishers, press, demo recipients) you enter and must have a lawful basis to provide them.

7. Third-Party Platforms

When you connect a social account (X, Facebook/Instagram, LinkedIn, TikTok), configure analytics or retargeting pixels (Meta, TikTok, Google, and others), or use store/chart integrations, your use of those services is also governed by their respective terms and privacy policies. We are not responsible for changes, outages, or decisions of third-party platforms. You may disconnect a connected account at any time.

8. Prohibited Conduct

You must not: distribute illegal, infringing, deceptive, or harmful content; impersonate others; upload content you do not have the right to share; circumvent watermarking, expiry, or access controls on demo share links; interfere with or attack the Service; scrape or abuse the Service through automation; or use the Service to violate any applicable law or platform rule.

9. Suspension & Termination

We may suspend or terminate access, remove content, or revoke a workspace where these Terms or applicable law are violated, where required for security, or where a third-party platform requires it. You may stop using the Service and request deletion of your workspace at any time. Provisions that by their nature should survive termination (e.g. IP, disclaimers, liability, governing law) survive.

10. Intellectual Property

The Service, including its software, design, and brand (SOUNDRADAR / SOUND.RADAR), is owned by the Company or its licensors. These Terms grant no rights to our marks or software except the right to use the Service as provided.

11. Disclaimers & Limitation of Liability

The Service is provided "as is" and "as available". We do not warrant uninterrupted or error-free operation, nor any specific chart, streaming, sales, or marketing outcome. Clicks are not a guarantee of, and are not tracked through to, actual purchases or chart inclusion. To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages, or for failures of third-party platforms beyond our control. Our aggregate liability for any claim is limited to the fees you paid for the Service in the 12 months preceding the claim. Nothing limits liability that cannot be excluded under Singapore law.

12. Indemnification

You will indemnify the Company against claims, damages, and costs arising from your content, your use of the Service, your violation of these Terms or any law, or your infringement of third-party rights.

13. Changes to the Terms

We may amend these Terms. We will post the updated version with a new "last updated" date and, for material changes, provide reasonable prior notice in-Service or by email. Continued use after the effective date constitutes acceptance.

14. Governing Law & Dispute Resolution

These Terms and any dispute arising out of or relating to the Service are governed by the laws of the Republic of Singapore, without regard to conflict-of-laws rules. The parties first attempt good-faith negotiation; failing that, the courts of the Republic of Singapore have exclusive jurisdiction, save that mandatory consumer-protection provisions of a Customer's country of residence continue to apply where they grant a non-derogable right.

15. Company Information

TAEON Branding Agency Pte. Ltd. · Registered office: 9 Raffles Place, #29-05, Republic Plaza, Singapore 048619 · Service: SOUNDRADAR (soundradar.co) · Contact: contact@soundradar.co